Parcel marked as delivered, hasn't arrived?

We understand the confusion that arises when a parcel is marked as delivered but you haven't received it. Don't worry, we're here to help you through this situation. Here's what we suggest:

Verify Your Address: Ensure the shipping address provided is correct. Mistakes in your address could result in delivery to the wrong place. You can find this information in your confirmation or shipping email.

Confirm with Others: Check if someone else at your delivery address accepted the parcel on your behalf, like a colleague or family member.

Check Your Surroundings: Look around your property; the carrier provider might have placed the parcel in a safe spot if you weren't home. It could be behind an object, in your mailbox, or somewhere not immediately visible. For Australian deliveries, if your order has been left in a safe place, you should be able to access a Proof of Delivery (POD) through your Australia Post app.

Look for a Collection Card: The carrier might have left a card for you to collect the parcel at the post office if they couldn't deliver it to you directly.

If you've gone through these steps and still haven't located your parcel, we recommend reaching out to your local carrier provider directly. They're the experts in locating your parcel and sorting out any issues that may have occurred. You can get the contact details for your local carrier provider based on your region below.

Getting in touch with your local carrier provider directly is often the quickest way to resolve delivery issues promptly. But, if you need help or if the matter remains unresolved, please feel free to reach out to our friendly team HERE.

For Australian Deliveries:

Australia Post

For International Deliveries:

U.S Postal Service (USPS)

Canada Post

Singapore Post

NZ Post

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