DELIVERY

• Can I change an incorrect address?

  We understand the importance of ensuring your order reaches the right destination. If you notice an error in your address, our friendly team would be more than happy to assist you. Before Shipment: If your order has not yet left us, you can easily get your address changed by reaching out to our ...

• Can I change my shipping method after ordering?

  Absolutely, if you need to change your shipping method, our team is here to help as long as your order is still with us. It's important to contact us promptly if you need to change your shipping method, so we can make the changes before your order leaves our facility. Friendly Reminder: Upgradi...

• Can I change pick-up order to delivery?

  Yes, absolutely! If you find yourself unable to collect your order in person, our friendly team is more than happy to help arrange for your order to be shipped to your desired location instead. Simply reach out to our team HERE to discuss the available options and make the necessary shipping arr...

• Does pick up escalate my order?

  When you choose pick-up, it doesn't escalate the creation time your order. We still need the same amount of time to create your product with care, just like we do for all orders. However, pick-up can help you get your order faster as it eliminates delivery time (and delivery costs). So, while pi...

• Do you offer customer pick up?

  Yes, we do offer customer pick-up! This convenient option is available exclusively for Melbourne, Australian Residents from our location at 1-3 Edison Rd, Dandenong South, Victoria. You can easily select this choice during checkout for a hassle-free experience. Please keep in mind, if you do opt...

• Do you offer express shipping?

  Yes, we do offer express shipping! When you're in a rush for those precious photo products, express shipping can make the delivery time faster. PLEASE NOTE: This service doesn't reduce the creation time of your order; we still need the same amount of time to create your products with care. For ...

• Do you offer free shipping?

  We offer free standard shipping for Australian orders with carts totalling $120 AUD or more. No code is required for this offer; simply proceed to checkout, and if your order qualifies, the free standard shipping option will be available for you.

• How do I track my delivery? 

  Once your photo products have been carefully created and sent on their way, we'll send you an email containing a tracking link for you to keep an eye on your delivery. Remember to allow up to 24 hours for the tracking link to provide updates. If you experience any issues while trying to track yo...

• How do I track my international delivery?

  You can easily track the journey of your order using the tracking link provided in your shipping email. This link will keep you updated all the way to your location. However, if tracking updates seem to stop once your delivery reaches your country and clears customs, you can use the same trackin...

• How long will my order take to arrive?

  Your order's arrival time depends on a few factors to keep in mind. We kindly ask for 1-3 business days to create your custom products with care before they set off on their journey to you. After dispatch, the delivery timing varies depending on your location and chosen shipping method. Below ar...

• How long will my order take to create?

  We understand your excitement to receive your photo products. Here's some helpful information regarding the creation time. We need 2-4 business days to be carefully create your order before it is completed for shipping or ready for pick-up. This creation time applies to all orders, including pic...

• How much does shipping cost?

  Shipping costs are calculated at checkout based on your location and the collective weight of your products. Costs include shipping, handling and packaging. Australia | | | | | :--- | --- | --- | | STANDARD SHIPPING | WEIGHT | PRICE | | X-Small Parcel | Up to 250g | AUD $8 | | Small Parcel |...

• My order has been returned to sender?

  If your order is returned to us, it might be for different reasons. Unclaimed Delivery: If our carrier encounters difficulties delivering your parcel safely to your address, it will be taken to your local post office for collection. Your order will stay at the post office for 10 days, and you'll...

• Parcel marked as delivered, hasn't arrived?

  We understand the confusion that arises when a parcel is marked as delivered but you haven't received it. Don't worry, we're here to help you through this situation. Here's what we suggest: Verify Your Address: Ensure the shipping address provided is correct. Mistakes in your address could resul...

• What are your shipping options?

  We offer both standard and express shipping to suit your needs. You can check estimated delivery times to your area on our shipping page HERE. This will help you choose the best option for your order. Friendly reminder: Shipping time is additional to the time it takes us to create your order and...

• What if my order is damaged in transit?

  We take great care to ensure your order arrives in perfect condition, but sometimes issues with the carrier can arise that are out of our control. If your order arrives damaged, we're here to help and will promptly arrange a replacement for the damaged items. Simply contact our friendly team HER...

• What locations do you ship to?

  We're happy to share that we ship to Australia, New Zealand, the United States, Canada, and Singapore to bring our printed photo products to you. We're always looking to expand our services, so stay tuned for the availability of our custom photo products in your country in future!

• What should I do if parcel is delayed?

  We know how frustrating delays can be, and we're here to help. If your order is running late, our carrier provider typically delivers within 5 business days of the estimated delivery date. If it's been longer than that and you still haven't received your parcel, please don't worry - our friendly...

• When is my order ready for pick up?

  We understand you're excited to pick up your order. Here's a breakdown to give you an idea of when it'll be ready for collection. When you choose pick-up, we need 2-4 business days to create your order with care. Once it's ready, we'll send you an email notification to the address you provided w...

• Where can I collect my order from?

  If you've chosen pick-up for your order, you can collect it from our Melbourne location at 1-3 Edison Rd Dandenong South. Our collection hours are between 9am-5pm, Monday to Friday (excluding public holidays and weekends). Please ensure you wait until you've received your pick-up email before he...

• Where is my order shipped from?

  Your custom products are created locally and shipped from our HQ in Melbourne, Australia.