Once your order is handed over to Australia Post to deliver your products, we trust that these will be delivered as per our specified time frames; however, any delays incurred during transit are unfortunately out of our control. Popic will not refund shipping costs if your order has not arrived within our estimated delivery time due to issues with the carrier provider.
If your parcel is received damaged in transit or not delivered within the specified time frames and you have been supplied a tracking number for your purchase, an enquiry must be lodged with Australia Post before contacting us. Once your claim has been lodged with Australia Post and communicated with us, our team will assist where possible.