RETURNS & REFUNDS
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You must have lodged a return claim with us and had your claim approved before returning any goods to us. If you are asked to return your goods to us, Popic will cover shipping costs if the product is deemed faulty and the above requirements are met. If the product is not deemed faulty by Popic, ...
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Once your order is handed over to Australia Post to deliver your products, we trust that these will be delivered as per our specified time frames; however, any delays incurred during transit are unfortunately out of our control. Popic will not refund shipping costs if your order has not arrived w...
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Our Returns and Refunds Policy
Popic takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered, we will happily offer a replacement, store credit, or refund. Returns must be lodged... -
What is not eligible for return or refund?
As all our products are uniquely customised as per the specifications provided to us, unfortunately, we will not be able to accept returns based on Change of mind on your purchase. The fault of goods due to general wear and tear or use outside of what the product is intended for. Products that h... -
Our Customer Service team will action your claim within 48 business hours of the lodgement date. During our peak periods, claim response times may be extended beyond 48 business hours. In some circumstances, you may be asked to provide video evidence of the product fault. You may be asked to sen...