As all our products are uniquely customised as per the specifications provided to us, unfortunately, we will not be able to accept returns based on
- Change of mind on your purchase.
- The fault of goods due to general wear and tear or use outside of what the product is intended for.
- Products that have not been received due to an incorrect address provided that was not corrected prior to the dispatch of your order.
- Shipping costs due to delivery delays with the carrier provider that is outside of Popic’s control.
Please note: Our website is designed to automatically process your order once confirmed with us. This process is entirely automatic, and we are unable to disrupt the process. Please kindly note that we ask our customers to confirm their choices before they add their product to the cart as we are unable to make any changes to your order once it has been placed.