GENERAL & PRODUCTS

At Popic, your memories are our top priority, however because all our products are lovingly and uniquely customised just for you, we unfortunately cannot accept returns or exchanges. If you are not happy with your print, please reach out to our friendly team HERE and we'll do our best to assist ...

Can I use emojis in my custom text?

We understand that emojis can add a fun touch to your photo products. Unfortunately, our systems don't recognise and can't print emojis, so you won't be able to use them in your custom text for products available with text personalisation. For a smooth experience, our editing tools don't allow e...

Can I use special characters?

Yes, you can use special characters that you typically find on a keyboard, including accented letters, hashtags etc. However, please note that we currently only support the English language for printing. While you may be able to input and preview other languages on your product, unfortunately ou...

Can the font size be made bigger?

We understand the importance of having your personal touches just right. However, the font size on our products is predetermined based on the space available and the amount of text you add. We can't change this font size and it will be printed exactly as shown in the preview. Rest assured, we'v...

How accurate is the preview?

We aim to make your online preview as close as possible to the final printed product, but there are a few things to keep in mind. Screen vs. Print: Your screen displays images with bright light, making them pop. When we print on materials like paper or canvas, they may appear slightly different....

How do I upload my photos?

We've made creating your photo products on our website an easy process. Here’s a step-by-step guide to help you upload your photos: Choose Your Product: Start by selecting the product you want to customise. Access Editing Tool: Once you're ready, click the 'Customise' button on the product page...

My product is incorrect?

Popic takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is incorrect or not what you ordered, please reach out to our friendly team HERE and we'll resolve it promptly.

The spelling is incorrect on my product?

We know how special your personalised products are, and we print the text exactly as you provide it to us. This means it's really important to double-check your spelling and custom text during the editing process before adding your product to the cart and placing your order. Unfortunately, once...

What image formats can I upload?

We support JPEG, PNG, BMP and HEIC/HEIF image formats.

What kind of images can I upload?

You can access photos from your devices photo gallery in our product editing tools. If you would like to access any photos on social sites such as Facebook or Instagram, we recommend logging in to your nominated social account. Once you access these photos, you can save them out on the device’s p...

What languages are supported for custom text?

At this time, our printing services only support the English language. You might be able to input and see other languages in your preview, but unfortunately, our system can’t print them correctly yet. We’re working to expand our language options in the future and appreciate your understanding.